Last updated: 17 July 2026

These Terms & Conditions (“Terms”) govern your use of the website www.crownitexperts.com (the “Website”) and, together with any written proposal or statement of work we issue, the supply of services by Crown IT Experts (“we”, “us”, “our”) of 163 North End Road, West Kensington, London, England W14 9NH, UK. By using the Website or engaging our services, you agree to these Terms.

1. Use of the Website

• You may use the Website for lawful purposes only. You must not use it in any way that breaches applicable law, is fraudulent, or attempts to gain unauthorised access to our systems.
• We aim to keep the Website available and accurate, but it is provided “as is” and we do not guarantee that it will be uninterrupted, error-free or free of viruses. You are responsible for configuring your own technology to access it safely.
• We may update, suspend or withdraw any part of the Website without notice.

2. Intellectual Property

• All content on this Website – including text, graphics, logos, page designs and code – is owned by or licensed to Crown IT Experts and is protected by copyright and other intellectual property laws.
• You may view, download and print pages for your own personal or internal business use. You must not reproduce, republish or commercially exploit Website content without our prior written consent.
• Trade marks and brand names displayed on the Website belong to their respective owners.

3. Quotes, Proposals and Engagement

• Enquiries and quote requests submitted through the Website are free of charge and do not create any obligation on either party.
• Any quotation we issue is valid for 30 days unless stated otherwise. A binding contract is formed only when you accept our written proposal (or sign a statement of work) and we confirm acceptance.
• Each engagement is governed by these Terms together with the specific proposal. If there is a conflict, the proposal takes priority.

4. Our Services

• We will provide the services described in the agreed proposal with reasonable skill and care, and in accordance with good industry practice.
• Timelines are estimates made in good faith. We will keep you informed of progress and notify you promptly of anything likely to cause delay.
• Marketing and SEO outcomes depend on factors outside our control (including search-engine algorithms and advertising platforms). We do not guarantee specific rankings, traffic volumes or revenue figures.

5. Client Responsibilities

• You will provide the content, access, approvals and feedback reasonably required for us to deliver the services, in a timely manner.
• You warrant that any materials you supply (text, images, data, trade marks) do not infringe third-party rights and comply with applicable law. You indemnify us against claims arising from materials you provide.
• Delays in providing required materials or approvals may extend timelines and, where significant, may incur additional costs which we will agree with you in advance.

6. Fees and Payment

• Fees are set out in the applicable proposal or on our Pricing page. Unless stated otherwise, prices are in pounds sterling (GBP) and exclusive of VAT where applicable.
• Project work is typically invoiced in stages (for example, a deposit on commencement with the balance on milestones or completion). Monthly plans are invoiced in advance each month.
• Invoices are payable within 14 days. We may charge statutory interest and suspend work on overdue accounts after reasonable notice.

7. Intellectual Property in Deliverables

• Upon full payment, ownership of the bespoke deliverables created for you (designs, code written specifically for your project, and content we produce for you) transfers to you, unless the proposal states otherwise.
• We retain ownership of our pre-existing tools, frameworks, know-how and any open-source components (which remain subject to their own licences). We grant you a perpetual licence to use them as embedded in your deliverables.
• We may reference completed work in our portfolio and marketing unless you ask us in writing not to.

8. Cancellation and Termination

• Cancellation and refund arrangements are set out in our Return & Refund Policy, which forms part of these Terms.
• Either party may terminate an engagement for material breach not remedied within 14 days of written notice, or if the other party becomes insolvent.
• On termination you will pay for all work performed up to the termination date, and we will hand over work completed and paid for.

9. Liability

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.
• Subject to the above, our total liability arising out of or in connection with any engagement is limited to the fees paid by you for the services giving rise to the claim in the 12 months preceding the event.
• We are not liable for indirect or consequential losses, loss of profits, revenue, data or goodwill, or for losses caused by third-party platforms and services (such as hosting providers, search engines or advertising networks).
• If you use the Website or our services as a consumer, your statutory rights are unaffected.

10. Data Protection

Both parties will comply with applicable data protection law, including the UK GDPR. Details of how we handle personal data are set out in our Privacy Policy. Where we process personal data on your behalf as part of the services, we will enter into appropriate data-processing terms with you.

11. General

• Entire agreement: These Terms and the applicable proposal constitute the entire agreement between the parties in respect of the services.
• Variation: We may revise these Terms from time to time; the version in force at the date of your engagement applies to that engagement.
• Severance: If any provision is found unenforceable, the remainder continues in full force.
• No waiver: Failure to enforce a right is not a waiver of that right.
• Force majeure: Neither party is liable for delay or failure caused by events beyond its reasonable control.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them, save that consumers resident elsewhere in the UK may bring proceedings in their local courts.

13. Contact

Questions about these Terms should be sent to contact@crownitexperts.com or by post to Crown IT Experts, 163 North End Road, West Kensington, London, England W14 9NH, UK.